![]() You can either contact Apple Support for help, or move your data to the new account and use that going forward. If your account works in the Test account, but does not work in your existing account, that can indicate your account is corrupted. If Office successfully activates, log out and log back into your other account, and attempt to activate again. Login with your Test account and test your Office applications. Click the Apple icon then click Logout out of your original account. ![]() Click to checkmark Allow User to Administer this computer (If you do not have this check mark, proceed to next step). Go to File Menu - Excel Options and choose Add-ins from the left panel. Enter the word Test for the user name and leave the password box blank. Launch Excel in Safe Mode (Start Button -> Run -> excel /s). Login using your Administrator user name and password and then press OK. Note If you are not the Administrator of the computer, to be able to add an account, click Click the lock to make changes. Click the Plus sign in the lower left corner to open the new account window. Click the Apple icon then click System Preferences. Rule out a Mac user account issue by creating and signing into a new computer account.Type in Office and then delete the data license file Enter your Username and Password and click on Log In Step 3. Go to Account Error Microsoft Office website using the links below Step 2. Open Spotlight by selecting the magnifying glass at the top right of your desktop. Apr 23, 21 (Updated at: May 08, 21) Report Your Issue Step 1. If you have multiple copies, uninstall them, and re-install Microsoft Office Pro Plus from the Office 365 portal. ![]()
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